Customer Service


Our email address is:

Please email us with any customer service issues, product inquiries or special ordering requests. We are glad to help! 



When you submit an order online, you will receive an immediate order confirmation by email. Orders are processed within 24-48 hours. We strive to keep all items offered on our website in stock. However, if an item is temporarily out of stock, we will ship the backordered item to you within a reasonable amount of time, and contact you by email. 



We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal payments online. Our credit card processing system employs security standard secure data encryption technology. Rest assured, we do not share your information with any other sources. It is required by law that orders shipped to New York residents incur sales tax. 



Should you desire to return an item or need to report damaged or missing items, you must contact us for authorization within 5 days of UPS stated delivery time by email at . You may return authorized items only no later than 10 days after receiving the product. Securely repack the item and return via UPS. On damaged items, we will notify you if it is necessary to return the item. We're sorry, but due to health and sanitation concerns, we cannot accept returns on personal care items such as opened soaps, or on any food item with a broken seal. 



AlmandersAlley  uses UPS (United Parcel Service) and USPS (United States Postal Service Priority Mail) as our shipping partners. Shipping charges are automatically configured through a link to UPS or USPS at the time of checkout and are based upon the shipping options you select. We do not add any additional handling charges.  We only ship within the USA; international orders are not accepted at this time.

Once shipped, USPS Priority Mail will take 2 to 3 days. UPS ground shipping normally takes between 2 to 7 days, depending upon your location. If you need to receive your item sooner, please select one of our express shipping options.


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